Mark Reservations as No-Show (Guaranteed) Manually

When users mark a reservation as cancelled or no-show manually using the Mark as no-show/cancel hyperlink in the Date Roll tab of the Night Audit screen, the following new options are displayed in the No-Show Reservation pop-up screen:

  • Immediate

  • Guaranteed

A screenshot of a computer AI-generated content may be incorrect.

When the Immediate option is selected, the following changes occur:

  • The status of the reservation is updated as No-Show

  • The no-show fee is posted to the folio immediately

  • The inventory is released immediately

  • The status is sent to interfaces during date roll

When the Guaranteed option is selected, the following changes occur:

  • The status of the reservation is updated as No-Show (Guaranteed)

  • The no-show fee is posted to the folio immediately

  • The inventory is held until the hold time is reached

  • The status is not sent to interfaces during date roll

  • The status in the interface remains as RES until the hold time expires

  • The status is sent to interfaces after the hold time expires